FAQ

Here you will find frequently asked questions and their answers.

How long does shipping take?

All orders are processed within 1-3 business days. From the shipping date, you can expect your order within 5-14 days, depending on carrier and location availability. To offer you the best prices and the newest products, we ship our products directly from the manufacturer in Asia.

What if I am not satisfied with a product?

If there is something wrong with your product (item defective or damaged, wrong item or wrong item variant delivered), our support team will be happy to take care of your issue. Defective goods must be reported within 14 days. The best way to do this is to write us a message with your order number using the contact form so that we can process your issue as quickly as possible.

Do I have to pay customs fees?

Customs duties must be expected for goods valued at 62 CHF or more. Unfortunately, it is not possible for us to cover these costs for our customers. However, we support them with fair product prices and free shipping.

Why exactly Toolit?

We offer you products from all over the world and are always on the lookout for the latest trends. Our products are of high quality and undergo testing before they are offered for sale. Thanks to our experts, we can guarantee you the good quality of our products.

How can I give my feedback?

We are always open to feedback, suggestions for improvement and requests for expanding our range. We will respond to you as quickly as possible. The best way to do this is to contact us using the contact form .